Caspeco

Perfect for hospitality and restaurant owners. Connect, communicate and act on customer data.

(Integration Overview)

HubSpot Integrations >> Integrations >> Caspeco

Caspeco by Invise - Integration Overview

HubSpot Integration with Caspeco

Caspeco is a Swedish POS, bookings and employee management for hospitality businesses. A lot of restaurants and similar are using Caspeco to handle everything from table bookings to cashiers registrering that extra beer after 1am. What could possibly make a system like this better? HubSpot.

By connecting Caspeco to HubSpot we can easily connect reservations to specific dates and restaurants, follow up with communication and surveys - before, during and after their visits and get good reports and sales forecasting in the HubSpot CRM. This integration is connected in two different ways; one that is fetching all the online form registrations (table bookings, activities like bowling and alike), but also a direct sync between your Caspeco portal and HubSpot ensuring we have the latest information even though the booking might be made by phone calls or a walk-in-visit.

Integration Features

Get customer insights in HubSpot

This integration will supply HubSpot with relevant information and customer insights making your marketing campaigns more accurate. Maybe you want to send a specific VIP invitation to people visiting your restaurant over 5 times in the last 6 months. As the two systems are sharing this information, it will be like stealing candy from a kid.

Automate processes based on Caspeco data

Let’s say someone books a table at your restaurant in two weeks. After submitting the booking they get a thank you email automatically. On the date of the booking we’ll send them an SMS reminding them of the booking and wishing them welcome. Two days later - we want to know what they think of the service - an automated customer survey is being sent.

Work with no-touch for B2C customers and create a sales process for B2B

Because of HubSpots very competent features of creating segmentation and flows - we can tell HubSpot to separate deals based on restaurant, B2C or B2C and have them enter a booking pipeline of their own, helping us create rules and different processes depending on customer type.

Use HubSpot as a sales machine and capacity management tool

Bookings will display on the right day - 7 days a week. That will give us insights to how well we’re utilizing our restaurant or activity center. Maybe we know that we have many available slots for bowling this Friday - let’s create a marketing offer with a discount for 50%!

Ready? Let's do it!

We'll help you define, quote and implement the integration you want - even if it's not listed here!

What we need from you in order to provide the best possible follow-up is that you try to answer these questions as best you can:

Which systems do you want to integrate?
Which use cases should be supported?
What are must-haves and what are nice-to-haves?
How much data flow are we talking about approximately?
Does the synchronization have to be in real time or is a daily update sufficient?
Do you want us to take responsibility for the entire work, or do you want us as a senior advisor?
Do you have an existing integration platform or is there something else we should know about?

If you don't know the answer to one or more of the questions above, no problem - we will help you develop a good requirement specification!